Ecommerce & DTC
Support that keeps up with your growth and your holidays.
We've run customer service for consumer brands since 2017. Our agents handle the order, shipping, returns and subscription questions that make up most of your queue, and scale with your peaks.
What we handle
- Where-is-my-order and shipping issues
- Returns, exchanges and refunds
- Subscription changes, pauses and cancellations, including win-backs
- Product questions in your brand's voice
- Holiday and launch surges
Brands we support
Consumer brands that grew with us.
Some have been with us for six years or more.
FAQ
Common questions.
Can you scale up for the holidays?
Yes. Add agents ahead of peak season and scale back in January. You're billed only for hours worked.
Which tools do they use?
Yours. Our team works inside your helpdesk (Zendesk, Gorgias, Freshdesk, Intercom and others), your ecommerce platform and your Slack.
How does pricing work?
We bill hourly per person under a simple statement of work sized to your needs. You're billed only for hours worked, and you can add or reduce people as your needs change, with no long-term commitment.
Get started
Let's build your support team.
Tell us about your channels and ticket volume. We'll come back with a proposed team and a plan to have agents trained and live.
michael@resolvedcx.com