Back office, finance and growth
The work behind every resolved ticket.
Order edits, refunds, invoicing, bookkeeping and sales support pile up behind customer service. We staff dedicated remote teams for that work, managed the same way as our support teams.
Common back-office work
- Order edits, refunds and fraud checks
- Invoicing and accounts receivable follow-up
- Bookkeeping support alongside your accountant
- Data entry and reporting
- Lead research, list building and CRM upkeep
Services
Three kinds of back-office team.
Most clients start with one and add the others as they see how the model works.
Operations
Order processing, returns, refunds, fraud checks, data entry and the one-off processes unique to your business.
Finance
Routine bookkeeping, invoicing and collections support, working to your accountant's direction.
Business development
Lead research, list building, CRM hygiene and outreach support that keep your sales team selling.
Customer support, too
When you're ready, the same managers can run your support queue. See customer support.
FAQ
Common questions.
How does pricing work?
We bill hourly per person under a simple statement of work sized to your needs. You're billed only for hours worked, and you can add or reduce people as your needs change, with no long-term commitment.
How quickly can people start?
Once we have your training materials, we can generally onboard new agents within a week.
What hours can you cover?
Our team works overnight shifts in the Philippines, so they're online during US business hours. Tell us the coverage you need and we'll build a schedule around it.
Get started
Let's build your support team.
Tell us about your channels and ticket volume. We'll come back with a proposed team and a plan to have agents trained and live.
michael@resolvedcx.com