Software & services
Product-savvy support for software and service businesses.
We train agents on your product and your policies so they can answer account, billing and how-to questions accurately, and hand clean escalations to your engineers.
What we handle
- Account and login help
- Billing and plan changes
- How-to and onboarding questions
- Tier 2 troubleshooting and clean bug reports
- Back-office tasks like invoicing and data entry
Companies we support
Software and services clients.
From HR services to music distribution.
FAQ
Common questions.
How do agents learn our product?
They train directly with your team, inside your tools. If you don't have documentation yet, we'll help you write it.
How do you measure quality?
Every account has an experienced ResolvedCX manager overseeing quality. QA is tailored to each client: we agree what gets reviewed and how often, and can run regular reviews of each agent's tickets if you want them. Your data stays in your own helpdesk, and we provide reporting on request.
How does pricing work?
We bill hourly per person under a simple statement of work sized to your needs. You're billed only for hours worked, and you can add or reduce people as your needs change, with no long-term commitment.
Get started
Let's build your support team.
Tell us about your channels and ticket volume. We'll come back with a proposed team and a plan to have agents trained and live.
michael@resolvedcx.com