Privacy Policy
Effective date: September 29, 2026
This policy explains how Customer Service Excellence LLC, doing business as ResolvedCX ("ResolvedCX," "we," "us"), collects, uses and shares personal information when you visit resolvedcx.com, contact us, apply to work with us, or otherwise interact with us.
1. Scope
This policy covers information we handle for our own purposes: website visitors, prospective and current client contacts, job applicants and business partners.
It does not cover personal information we process on behalf of our clients when our team provides customer support or other services to them, such as the details of a client's customer in a support ticket. In that role we act as a service provider (sometimes called a processor). We handle that information only on our client's instructions and under our agreement with that client, and the client's own privacy policy governs it. If you are a customer of one of our clients, please contact that company directly with privacy questions.
2. Information we collect
Information you give us
- Inquiries: your name, work email, company, and anything you tell us about your support needs when you use our contact form or email us.
- Job applications: your name, contact details, resume or CV, work history, skills, assessment responses (such as mock-ticket answers and typing and language tests) and interview notes. If you are hired, we collect additional information needed for your employment or engagement, as required by law.
- Business relationships: contact and billing details of people at our clients, vendors and partners.
Information collected automatically
When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website and similar usage information through cookies and comparable technologies. We use this to run, secure and improve the site.
Information from other sources
We may receive information about you from people who refer you to us, from job boards and recruiting platforms you use to apply, and from publicly available professional profiles.
3. How we use information
- To respond to your questions and prepare proposals.
- To provide our services, manage client relationships, and invoice and collect payment.
- To recruit, assess and onboard team members.
- To operate, secure, troubleshoot and improve our website.
- To send business communications, which you can opt out of at any time.
- To comply with legal obligations, enforce our agreements, and protect the rights, safety and property of ResolvedCX, our clients and others.
4. How we share information
We share personal information only as described here:
- Service providers that host our website and email or provide analytics, recruiting, payroll, payment or communication tools, under contractual confidentiality and data-protection obligations.
- Our team, including managers and staff in the Philippines who need the information to do their jobs.
- Professional advisers such as lawyers, accountants and auditors.
- For legal and safety reasons, when required by law or legal process, or to protect rights, safety and property.
- In business transfers, such as a merger, acquisition, financing or sale of all or part of our business, subject to this policy.
- With your consent or at your direction.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
5. International transfers
We are based in the United States and our team works mainly from the Philippines, with some team members in Latin America. Your information may be processed in any of these countries, and by our service providers elsewhere. When we transfer information, we take steps designed to keep it protected as described in this policy and as required by applicable law.
6. Retention
We keep personal information for as long as we need it for the purposes above, including to meet legal, accounting and reporting requirements. We keep applicant information only as long as needed to make a hiring decision and, if you agree, to consider you for future roles. You can ask us to delete it at any time.
7. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Our Security page describes how we protect client data.
8. Your choices and rights
You can unsubscribe from our business emails at any time using the link in the email or by contacting us. You can set your browser to refuse or delete cookies, though parts of the site may not work as intended.
Depending on where you live, including California and other U.S. states with privacy laws, or the Philippines under the Data Privacy Act of 2012, you may have the right to:
- know what personal information we hold about you and get a copy of it;
- correct inaccurate information;
- delete your information;
- object to or restrict certain processing, or withdraw your consent;
- appeal a decision we make about your request.
To make a request, email michael@resolvedcx.com. We will verify your identity before acting on it, and we will not discriminate against you for exercising your rights. Residents of the Philippines may also contact the National Privacy Commission.
9. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16, and applicants must be at least 18 years old.
10. Links to other sites
Our website may link to sites we don't control, including our clients' sites. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the effective date. If we make material changes, we will take reasonable steps to let you know.
12. Contact us
Customer Service Excellence LLC (ResolvedCX)
Brooklyn, New York
michael@resolvedcx.com