Health & wellness
Member support that knows where its lane ends.
We provide non-clinical support for health and wellness companies: account, billing, shipping and scheduling questions. Anything clinical goes straight to your licensed team, following the escalation rules you set.
What we handle
- Account access and profile updates
- Billing, payments and subscription changes
- Shipping and delivery of orders
- Appointment scheduling and reminders
- Escalating clinical questions to your team
Companies we support
Trusted by health and wellness brands.
Our agents work within your compliance program and your policies.
FAQ
Common questions.
Do your agents give medical advice?
No. Our agents handle non-clinical support only and route anything clinical to your licensed staff, following the escalation rules you define.
Can you follow our compliance requirements?
Yes. Agents work inside your systems under your policies, and we can agree client-specific confidentiality and data-protection terms. See our security page.
How does pricing work?
We bill hourly per person under a simple statement of work sized to your needs. You're billed only for hours worked, and you can add or reduce people as your needs change, with no long-term commitment.
Get started
Let's build your support team.
Tell us about your channels and ticket volume. We'll come back with a proposed team and a plan to have agents trained and live.
michael@resolvedcx.com