Terms of Use
Effective date: September 29, 2026
These Terms of Use govern your use of resolvedcx.com (the "Site"), operated by Customer Service Excellence LLC, a New York limited liability company doing business as ResolvedCX ("ResolvedCX," "we," "us"). By using the Site, you agree to these Terms. If you don't agree, please don't use the Site.
1. The Site and our services
The Site gives general information about ResolvedCX and our services. It is not an offer to provide services. Any services we provide are governed by a separate written agreement, such as our Client Services Agreement and a statement of work. If one of those agreements conflicts with these Terms, the agreement controls.
2. Using the Site
You may use the Site for lawful purposes and in line with these Terms. You agree not to:
- use the Site in a way that breaks any law or infringes anyone's rights;
- scrape, copy or harvest content or contact information from the Site by automated means;
- try to gain unauthorized access to the Site or its systems, or interfere with its operation or security;
- upload or transmit malware or other harmful code;
- impersonate anyone or misrepresent your affiliation with anyone;
- submit information that is false or that you don't have the right to share.
3. Intellectual property
The Site and its content, including text, graphics, photos, logos and design, are owned by ResolvedCX or its licensors and are protected by intellectual property laws. You may view and print pages for your own business evaluation. You may not otherwise copy, modify, distribute or create derivative works without our written permission.
"ResolvedCX" and our logo are our trademarks. Client names and logos shown on the Site are trademarks of their respective owners and are used with permission. Their appearance does not mean those companies endorse any statement on the Site beyond their relationship with us.
4. Information you submit
When you submit information through the Site, you confirm it is accurate and that you have the right to share it. Our Privacy Policy explains how we handle it. If you send us ideas or feedback, we may use them without obligation to you.
5. Job applicants
Submitting an application does not guarantee an interview, offer or employment. Any engagement is governed by a separate written agreement.
ResolvedCX never charges applicants fees for applications, training, equipment or placement, and we only contact applicants from an @resolvedcx.com email address. If someone asks you for payment in our name, don't pay, and please let us know at michael@resolvedcx.com.
6. Third-party links
The Site may link to websites we don't control. We are not responsible for their content, policies or practices, and a link is not an endorsement.
7. Disclaimers
The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components, or that its content is complete or current.
8. Limitation of liability
To the fullest extent permitted by law, ResolvedCX and its members, managers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from or related to your use of the Site. Our total liability for any claim arising from or related to the Site will not exceed one hundred U.S. dollars ($100).
Some jurisdictions don't allow certain limitations, so some of the above may not apply to you. This section does not affect liability under any separate services agreement, which is governed by its own terms.
9. Indemnification
You agree to indemnify and hold harmless ResolvedCX and its members, managers, employees and agents from any claims, losses and expenses, including reasonable attorneys' fees, arising from your misuse of the Site or your violation of these Terms.
10. Governing law and venue
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Site will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction.
11. Changes
We may update these Terms from time to time by posting a new version here and changing the effective date. If you keep using the Site after changes are posted, you accept them.
12. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Site.
13. Contact
Questions about these Terms: michael@resolvedcx.com